Terms & Conditions
1. Nature of Counselling / Therapy
Counselling/Therapy helps individuals experiencing emotional distress that affects wellbeing, relationships, or productivity. Sessions include understanding your concerns, defining goals, and agreeing on treatment methods and schedules.
2. Online Therapy (Tele-Counselling)
Online therapy includes services via video call, audio call, email, chat, or messaging.
Limitations:
• Some non-verbal cues may be missed in online formats.
• Online sessions are not meant for crises or emergencies.
• Therapists will guide you toward the most appropriate intervention based on your context.
3. Responsibility & Adverse Events
Therapists will use their professional discretion to recommend suitable care. By using the service, you agree not to hold the therapist responsible for adverse outcomes including lack of improvement, deterioration, or risk-related situations that may arise during online sessions.
4. Fees & Payments
• Fee per session: ₹3,500
• Payments must be made in advance
• Monthly: ₹14,000 (4 sessions)
• Quarterly: ₹42,000 (12 sessions)
• All bookings and payments must be made through the website
• Fee revisions may occur annually.
5. Appointments & Attendance
• Late arrivals will not receive additional time.
• No-show: If you do not join within the first 20 minutes and do not inform via WhatsApp/email, the session will be marked as a no-show and charged fully.
Privacy Policy
1. Confidentiality
• All consultations are strictly confidential.
• Sessions are not recorded by the therapist.
• Session content is not shared with any individual or agency unless:
• You give written consent for supervision or training, or
• Disclosure is legally mandated by a court of law.
2. Client Responsibility
• You agree not to record, share, or distribute any session content.
• You acknowledge that despite safety measures, technological security breaches may occur; neither party will hold the other liable in such events.
3. Use of Technology
• Services are delivered over third-party digital platforms; security standards are followed but cannot be guaranteed to be 100% breach-proof.
• By using the service, you consent to communication via email, phone, WhatsApp, or online platforms.
Refund & Cancellation Policy
1. Cancellation / Rescheduling
• A minimum 24-hour prior notice is required for cancellations or rescheduling.
• Failure to notify in time will result in a ₹1,500 cancellation fee.
• The full session fee paid will be carried forward to the next session; no refunds will be issued for late cancellations.
2. No-Show Policy
• Not joining the session within the first 20 minutes without intimation will be marked as a no-show.
• No-shows are charged in full and cannot be refunded.
3. Multiple Missed Sessions
• Missing three consecutive sessions with no communication will result in automatic discontinuation of therapy.
•To restart, you may enter the waitlist and may have to wait up to 1 month, depending on availability.
4. Refunds on Discontinuing Therapy
• If you decide to discontinue therapy completely, you may request a refund for unused sessions.
• Refunds are processed only after notifying the therapist verbally and via email.
• Refunds are not applicable for individual missed sessions. (See Point 03 of Cancellation/ Rescheduling Policy).
© 2025 by Neetu Thomas
